Grievance Redressal Policy – Lords Exchange India
- At Lords Exchange India, we value our users and are committed to resolving their concerns quickly and fairly.
1. Raising a Complaint
- At Lords Exchange India, we value our users and are committed to resolving their concerns quickly and fairly.
- Account access or login problems
- Deposit, withdrawal, or payment delays
- Bonus or promotional disputes
- Technical errors on the platform
- Misuse of personal data
- You can raise a complaint through:
- Email Support: support@lordsexchange.in
- Live Chat (24/7): Available on the website
2. Response Timeline
- All complaints are acknowledged within 24 hours.
- Resolution is usually provided within 7 working days (depending on complexity).
- For sensitive issues like payments or KYC, the process may take up to 15 working days.
3. Grievance Officer
- As per Indian IT Rules 2021, a Grievance Officer has been appointed:
- Name: [Your Appointed Officer Name]
- Email: grievance@lordsexchange.in
- Address: [Business Address in India]
- The Grievance Officer is responsible for ensuring fair handling of user complaints.
4. Escalation
- If you are not satisfied with the initial response, you may escalate your concern to the Grievance Officer directly.
5. User Responsibility
- While raising a grievance, users must provide:
- Registered email ID or phone number
- Description of the issue with screenshots (if possible)
- Transaction ID or reference number (for payment-related issues)